US Airways Took Back Miles they Gave Me by Mistake | Org Readiness

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Apr 12 2011

The Best Example of Bad Customer Relations

Posted by: Stephen Rock in Communication, Leadership

It must be fascinating to work at US Airways.

USAirways Takes Away Miles They Gave Me By Mistake

Did You Really Need to Take the Miles Back?

I’m thinking there are lots of marketing folks out there that would have figured out a way to make lemonade out of lemons. US Airways seems to have a lot of financial folks that have figured out a way to make themselves a mockery out of some mistakes.

This entry was posted on Tuesday, April 12th, 2011 at 5:20 am and is filed under Communication, Leadership.You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.